Só que o tratamento é bem diferente do brasil, existe uma carta pronta no documento da nissan para ser enviado aos clientes avisando qual o problema, a solução proposta e como proceder.
VOLUNTARY SERVICE CAMPAIGN 2013 ALTIMA TCM REPROGRAM
Dear Altima Owner:
Nissan is committed to providing the highest levels of product quality and customer satisfaction. We believe that our current and future success depends on your continued satisfaction with Nissan.
With that in mind, we want to bring to your attention important information regarding your 2013 Altima.
REASON FOR SERVICE CAMPAIGN
Under certain unique driving conditions, the Continuously Variable Transmission (CVT) belt may slip in some affected 2013 Nissan Altima vehicles. An indicator that the CVT belt has slipped is a shaking or a “judder” from the CVT when coasting.
Continuing to drive the vehicle in this condition can lead to accelerated wear and damage to the CVT.
Reprogramming of the Transmission Control Module (TCM) will prevent the CVT belt slip condition from occurring. This is not a safety issue, and the vehicle still meets and/or exceeds all applicable safety standards.
WHAT NISSAN WILL DO
To assure your continued satisfaction and confidence in your vehicle, and prevent possible future damage to the CVT, your Nissan dealer will reprogram the Transmission Control Module (TCM) at no charge to you for parts or labor. The service should take less than an hour to complete, but your Nissan dealer may require your vehicle for a longer period of time based upon their work schedule.
WHAT YOU SHOULD DO
Nissan encourages you to contact your Nissan dealer at your earliest convenience in order to arrange an appointment. Failure to have this reprogramming performed in a timely manner could result in future damage to your vehicle’s transmission. If repair or replacement of the transmission becomes necessary outside of the powertrain warranty period, the resulting repair costs will be at the owner’s expense. This service campaign does not extend the duration of your new vehicle limited powertrain warranty.
To ensure the least inconvenience for you, it is important that you have an appointment before bringing your vehicle to the Nissan dealer for service. Please bring this notice with you when you keep your service appointment. Instructions have been sent to your Nissan dealer.
If the dealer fails, or is unable to complete the service free of charge, you may contact the National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
Editado por mrb, 05 julho 2013 - 20:00 .